Shipping Policy
Effective Date: December 26,2024

At Reno Bike Fix, we strive to ensure your orders are delivered promptly and securely. This Shipping Policy outlines the methods, processing times, and other details regarding the shipment of your purchases.

1. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 3-7 business days.
  • Expedited Shipping: Estimated delivery time is 1-3 business days. Additional charges apply.
  • Local Pickup: [Optional clause if applicable] Customers in the Seymour, Wisconsin area may opt for local pickup at our address.

Shipping times are estimates and may vary depending on your location and unforeseen circumstances such as carrier delays or weather events.

2. Order Processing Times

  • Orders are processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
  • Orders placed after 3:00 PM CST or on non-business days will be processed on the next business day.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Free Shipping: [Optional clause] Free shipping is available for orders over $[Insert Amount] within the continental United States.

4. Shipping Restrictions

  • We currently ship within the United States only. [Optional clause if international shipping applies] For international orders, please contact us for more information.
  • Certain products may have shipping restrictions due to size, weight, or regulations. These restrictions will be noted on the product page.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
  • If you do not receive tracking information within 2 business days, please contact us for assistance.

6. Delivery Issues

  • Lost or Damaged Packages: If your package is lost or arrives damaged, please notify us within 7 days of the delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund as necessary.
  • Incorrect Shipping Address: Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided at checkout.

7. Changes or Cancellations

  • If you need to change your shipping address or cancel your order, please contact us immediately at info@renobikefix.com or (214) 687-7849. Changes cannot be guaranteed once an order has been shipped.

8. Delays and Exceptions

  • While we strive to deliver orders on time, delays may occur due to unforeseen circumstances such as natural disasters, carrier delays, or customs processing (if applicable). In such cases, we will keep you informed of any changes to your delivery timeline.

9. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us:

  • Email: info@renobikefix.com
  • Phone: (214) 687-7849
  • Address: 2103 County Rd W #VV, Seymour, Wisconsin (WI), 54165