Sales Policy

Effective Date: December 18,2024

Welcome to Reno Bike Fix! Our Sales Policy outlines the terms and conditions related to the purchase of products from our website. By placing an order with us, you agree to the terms outlined in this policy. Please read it carefully.

1. Product Availability

  • Stock Availability: All products offered on our website are subject to availability. While we strive to keep our product listings up-to-date, we cannot guarantee that all items will be available at all times.
  • Backorders: If an item is out of stock or unavailable for immediate shipment, we will notify you and offer you the option to cancel the order or wait for the product to be restocked. In the event of a backorder, we will provide an estimated shipping date.

2. Pricing and Payment

  • Prices: All prices listed on our website are in USD and are subject to change without notice. We make every effort to ensure that pricing information is accurate. However, if a pricing error occurs, we will notify you before processing your order.
  • Taxes: Sales tax will be added to your order based on your shipping address, in accordance with applicable state and local tax laws.
  • Payment Methods: We accept various payment methods, including credit cards, PayPal, and other secure payment options available during checkout. All transactions are processed securely.
  • Order Confirmation: After you place your order, you will receive an email confirmation. This email does not signify acceptance of your order, as we reserve the right to cancel any order for various reasons (e.g., product availability or incorrect pricing).

3. Order Processing

  • Processing Time: After an order is placed, it typically takes 1-2 business days to process and ship. However, processing times may vary depending on product availability and your location.
  • Shipping: We offer several shipping options, and shipping fees will be calculated at checkout. Shipping times may vary based on the delivery method chosen and the destination address.
  • Shipping Restrictions: We currently ship to [list of countries or regions]. If your country is not listed, please contact us at info@renobikefix.com to inquire about potential shipping arrangements.

4. Order Cancellations

  • Order Changes: If you need to modify your order (e.g., update your shipping address or remove items), please contact us immediately. Once an order has been processed and shipped, changes cannot be made.
  • Order Cancellations: If you wish to cancel your order before it has been shipped, please contact us within 24 hours of placing the order. We will attempt to accommodate your request, but once the order has been shipped, cancellation will not be possible.

5. Returns and Refunds

  • For detailed information on returns and refunds, please refer to our Refund and Returns Policy. Returns are accepted within 30 days from the date of delivery for most items in new, unused condition. Refunds will be processed after the item is inspected.

6. Warranty and Defective Products

  • Warranty: Products sold on our website may be covered by a manufacturer’s warranty. Please check the product description or contact us for more information on warranty terms.
  • Defective Products: If you receive a defective product, please contact us immediately at info@renobikefix.com or call (214) 687-7849. We will provide a return shipping label at no cost to you and either offer a replacement or issue a full refund.

7. Customer Service

  • If you have any questions regarding our sales process, product availability, or order status, please reach out to our customer service team:
    • Email: info@renobikefix.com
    • Phone: (214) 687-7849
    • Address: 2103 County Rd W #VV, Seymour, Wisconsin (WI), 54165

8. Terms of Use

By purchasing from Reno Bike Fix, you agree to comply with our Terms and Conditions and Privacy Policy. All purchases are subject to these policies, and any violation of these terms may result in order cancellation or account suspension.

9. Limitation of Liability

Reno Bike Fix will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or purchase of our products, except as specifically outlined in our Refund and Returns Policy.

10. Modifications to This Policy

We reserve the right to modify this Sales Policy at any time. Any updates or changes will be posted on this page with an updated Effective Date. Please review this page regularly to stay informed about our policies.