Refund and Returns Policy

Effective Date: December 18,2024

At Reno Bike Fix, we are committed to providing the best quality products and customer service. If you are not completely satisfied with your purchase, we are here to help. Please read the following guidelines regarding returns and refunds.

1. Returns Policy

We accept returns for items purchased directly from Reno Bike Fix under the following conditions:

  • Eligibility for Return: You may return most items within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Some exceptions may apply (e.g., customized or clearance items).
  • Return Process: To initiate a return, please contact our customer service team at info@renobikefix.com or call us at (214) 687-7849. We will provide you with the necessary instructions and a return authorization, if applicable.
  • Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective product, wrong item shipped). We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the item is in acceptable condition, we will process your refund.

2. Refund Policy

  • Refund Eligibility: Refunds will only be issued for eligible returns. If your return is approved, we will process the refund to the original method of payment.
  • Processing Time: Once your return is received and inspected, we will process your refund within 7-10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
  • Partial Refunds: In some cases, such as if the returned item is damaged or missing parts, you may receive a partial refund. This decision will be made after inspection.

3. Non-Refundable Items

Certain items may not be eligible for return or refund, including:

  • Customized or personalized products
  • Gift cards
  • Sale or clearance items
  • Used or damaged items that do not meet the return criteria

Please review the product description carefully before purchasing to ensure the item is eligible for return.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the desired product.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@renobikefix.com or call us at (214) 687-7849. We will provide a return shipping label at no cost to you and process a full refund or replacement, depending on your preference and availability of the item.

6. Cancellation of Orders

If you wish to cancel an order before it has been processed or shipped, please contact us as soon as possible. We will attempt to accommodate your request, but once an order has been shipped, it cannot be canceled.

7. Customer Service Contact Information

If you have any questions regarding our refund or return policy or if you need assistance with a return, please contact us:

  • Email: info@renobikefix.com
  • Phone: (214) 687-7849
  • Address: 2103 County Rd W #VV, Seymour, Wisconsin (WI), 54165

8. Modifications to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about your rights.